Yesterday I took some photos with my Fuji X-T1 and when I tried to download them to my upgraded Windows 10 PC I had a bad surprise: no way to see anymore the photos connecting via USB the camera to my PC, neither with File Explorer nor with the Fuji MyFinePix Studio desktop application. Connecting the camera to the PC, let a new camera device (X-T1 folder) appear in This PC, but inside only an empty folder! Using the MyFinePix Studio application, clicking on the Import Images button it gives no effect! The “strange” was that everything worked properly with Windows 8.1, that is before the update to Windows 10.
The simple solution I first used was to take the SD memory card out from the camera and put it in my HP PC SD slot … and at least this method still worked (even though I had to update the SD reader driver from the HP site). Anyway the real solution was to update the camera firmware from the Fuji site, even though the last version was dated June 29 and no mention is written about Windows 10 support (while for other models, with a more recent firmware update, this is clearly said among the other improvements).
So if you are facing the same problem, go to the Fuji support page for the X-T1 camera and download the new firmware (version greater than 4.0.0): X-T1 | Firmware | FUJIFILM X Series & GFX – Global (fujifilm-x.com): at the bottom of the page of each camera/lent, you need to agree to conditions and then press Download.
The procedure to do the update is clearly explained in a pdf file: briefly, you have to format (better with the camera itself) an SD card, copy in there the downloaded update binary file (.dat extension), insert again that SD in the camera and switch it on while holding the DISP BACK button (on the right bottom of the camera back): a wizard will be shown on the camera display and you have only to choose the camera update option and click OK. Very easy: be only careful to have the battery full charged and do nothing on the camera while it is updating …
NOTE: as it is said also in the camera instructions booklet, the connection between the PC and the camera should be done using a USB cable shorter than 1,5 m and that allows data transfer: note that not all the USB cables allows that! Moreover it is also specified that the connection must be direct and not through an USB hub or a keyboard.
I put this note because it happens to me to have problems when using a USB cable that I use for charging my phone and that it does not work for data transfer of my Fuji T1 … so, if you still have problems after updating the camera firmware, let you try with some different USB cable using a direct connection with the PC!
That’s all folks!
PS – Before I tested the previous solution, I asked help in the Microsoft Community forum and someone gives me the following suggestion that could be useful in other context so I copy in the following:
This issue might occur if your device is not Compatible with Windows 10. I suggest you to install the drivers in Compatibility mode and then try to download the photos.
Please try to reinstall the drivers in Compatibility mode and check if it works.
- Right-click on the driver setup file and click on ‘properties’.
- Click on the‘compatibility’tab and check the box “Run this program in compatibility mode for” and select Windows 10 operating system from the drop down.
- Click on ‘Apply’and click ‘OK’ and run the file to install it.