I have a nice Microsoft LiveCam HD-5000 webcam “only” 3 years old and … incredible! … it is not supported anymore by Microsoft: in fact the last driver available from its support page is for Windows 7!! But it is also written that “For Windows 8 and later, additional software is not required“.
However, as expected, I got some problems in make it work in a Windows 10 device …After having verified that the firmware is the last one, I installed the webcam drivers in compatibility mode, as suggested here:
- Right-click on the driver setup file and click on ‘Properties’.
- Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down.
- Click on ‘OK’ and then run that exe file to install it.
Doing so, the webcam started to work … but unfortunately ONLY with some apps (e.g. Camera app, Skype Translator 10 Beta app) and not with desktop application like the current Skype one or conference web application like web-ex (that anyway it is not yet compatible neither with Edge browser and so it works only with Internet Explorer or other not Microsoft browsers …).
Therefore now I do not know if it is only a matter of time in order to have new versions of that desktop applications or … without a new driver, there will be no way to make that webcam work whatever!!
P.S. 16/4/2020 – Now it works with my Surface. I do not know if it is because the driver is now updated. Anyway, if the video or audio does not work, please check Windows 10 settings related to Security & Privacy because both for microphone and for camera Skype app end desktop application must have permission set to ON:
See this help page for more details:
from Start menu, select the Settings gear > Privacy > then select either Camera or Microphone. Under both, make sure that Skype is toggled On. Restart Skype and go to your Skype Audio & Video Settings to verify the correct device is selected within Skype. Go here for more help managing permissions to use my camera in Skype for Windows 10 (Version 14).